General Information on Home Care


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Frequently Asked Questions

Absolutely. A Family Tree home care expert is available to speak with you at any time. Just call us today to reach a live home care expert. We’re honored to guide you and your family, and can even arrange a complimentary in-person consultation in your home. View Locations

At times, the need for a professional Caregiver may be unexpected and urgent. While we recommend allowing a few days to ensure we have the best personality match for your loved one for a successful long-term, consistent relationship, we are routinely able to accommodate a same-day request. Some restrictions may apply.

Determining whether or not your loved one needs assistance at home may be challenging. Nearly all clients are initially resistant to getting help from a caregiver, but within a few weeks, our clients and Caregivers become fast friends and couldn’t imagine life without one another. You may hesitate to suggest that your love one needs the extra help, but this may be doing more harm than good. Rather than limiting your loved one’s freedoms, home care can help them improve their independence and quality of life. If your loved one is having difficulty caring for their basic needs, finances, or housework, they may be ready for an in-home Caregiver.

When Home Care Services May Be Appropriate

“Home Health” services are not the same as personal “Home Care” assistance. Insurance/Medicare-provided Home Health services are specific skilled services that require a physician’s order. These “Home Health” services include wound care, physical therapy and occupational therapy, and are limited to the specific services and duration of care approved by the physical’s order. Personal “Home Care” assistance involves private, customized services that are typically paid for through private pay, long-term care insurance, or veterans benefits. Home Care includes fully customizable activities of daily living up to 24 hours per day with absolutely no physician’s order required. Activities of daily living services include help around the house, transportation, bathing, meal preparation, and medication assistance.

Yes, even though our Private Nursing services are customized to the preferences of our clients and paid for privately, state regulations require us to obtain your physician’s order. Our concierge nursing team will coordinate this on your behalf, working with your physician to ensure compliance. Our Private Nursing clients can individualize their care plan to their preferences, creating a truly concierge private nursing experience. Learn more.

A Life Care Manager is a highly educated expert in aging that dedicates themselves to you and your family on an hourly basis to provide life coordination services, much like a surrogate family member. A Care Manager is similar to a “general contractor” for your loved one’s life, managing all elements of care and coordination with third party providers such as hospitals, insurance companies, doctors, home health providers, hospice services, home care providers, elder law attorneys, trust officers, wealth managers, tax planners, household services, and much more. Our team of Care Managers include RNs, Masters in Gerontology, Masters in Social Work, and other experts in resources for older adults and people living with disabilities. Learn More. 

Yes, we do. We provide care wherever you call home! We service clients in residential homes, assisted living facilities, independent living facilities, skilled nursing facilities, hotel rooms, and even hospital rooms. We can meet you wherever you are, conduct a thorough assessment, and develop a plan of care.

Yes. Long-Term Care Insurance is a plan (more akin to a life insurance policy than a health insurance plan) that differs from health insurance. Long-Term Care Insurance plans typically cover care when the insured individual is unable to perform two of the six activities of daily living (ADLs) such as dressing, bathing, eating, toileting, continence, transferring (getting in and out of a bed or chair), and walking. Family Tree is pleased to offer in-house services to assist you in managing your Long-Term Care Insurance claims, reducing stress and burden. To learn more about Long-Term Care Insurance click here.

Our model of care ensures that Family Tree Caregivers and clients are not left on an island without support. Our team-based approach provides every client with a care team including a dedicated Caregiver, a Care Advisor (to manage customer service), and a Care Coordinator (to manage Caregiver logistics). In addition, all care teams are supported by a nurse and other clinical support staff.  For those clients who opt in to hourly Private Nursing and/or Care Management services, a dedicated nurse and/or Care Manager (i.e., a “life coordinator and consultant”) will also join the care team. Additionally, our care team conducts routine supervisory visits and random quality assurance check-ins to ensure our Family Tree standards of care and customer service are being adhered to. All Family Tree Caregivers are W-2 employees, never independent contractors.

Family Tree uses an advanced real-time caregiver monitoring system called ClearCare to verify time, attendance, and tasks performed according to the care plan. ClearCare has geo-fenced technology that does not allow a Caregivers to clock in or clock out of a shift without being within a few feet of the client’s home. This system allows us to closely monitor and confirm Caregiver attendance in real time. ClearCare will immediately notify us if a Caregiver has not clocked in or out of a scheduled shift, allowing us to triage any issues that may have arisen. ClearCare allows us to have a written record of services provided and shifts completed within the home. In addition, our itemized invoices are always sent after services are complete. This allows you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

Of course! Once a care plan is set in place, we will arrange for a personal meet and greet with your Caregiver before beginning services. With our 10-step screening process, we work hard to take the guesswork out of matching the right caregiver to you and your family. Our matching process is made based on condition-specific experience, personality fit, and your preferences.

There is no long-term contract. In order to begin services, clients are required to sign a Client Service Agreement which describes our guidelines and policies, but services may be started and stopped at any time and for any reason.

Family Tree In-Home Care operates in Texas (Houston, Austin, and San Antonio) and Colorado (Denver). We service the entire metro areas of each city we serve, with multiple offices in certain metro areas. So whether you’re in Spring TX, Richmond TX, Golden CO, or New Braunfels TX, Family Tree is ready to serve you and your family. View service areas.

Give us a call or fill out an inquiry form and we will get back to you as soon . We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care needs and how Family Tree In-Home Care can help. Your personal Care Advisor will go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together a customized care plan and matching your loved one with the right Caregiver, Private Nurse, and/or Care Manager. Contact us here.

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