Hello AACM Team,

In addition to the information that Alex sent for Family Tree, we have some messaging that is more specific to care management. Our instruction to you and messaging to our clients is a bit different as we work in another capacity with our clients. Please read the following (also provided in the attachment) and I will be in touch today with our messaging for clients and client contacts. Thank you.

Accountable Aging Care Management is actively monitoring developments and guidance around the spread of the novel coronavirus (COVID-19). Currently, we are conducting business as usual whenever possible though we’ve added additional safety precautions which we’ve outlined below. Additionally, we continue to prepare diligently for all other precautionary measures as needed.

The COVID-19 situation is evolving, and while we do not know what is coming next, we want you to be fully aware of and confident in the ways we have been preparing our teams to work within this higher-risk environment. Our COVID-19 preparedness is coordinated as part of our company-wide continuity efforts and is intended to allow us to support our clients’ needs while keeping clients, care managers, and all other team members safe.

Keeping You & Clients Safe

Our top priority is the health and welfare of our clients and employees. As a result, we have enacted the following precautionary measures, among others:

Regular Employee Screenings. We will be conducting screenings of all of our team members 2x per week for the next several weeks. We will continue to re-evaluate the ongoing frequency and necessity of these screenings. Every employee will be screened for the following risk factors, and all screenings will be documented:

  1. Recent travel to China, Iran, Italy, or South Korea.
  2. Exhibiting flu-like symptoms, including fever, cough, and shortness of breath.
  3. Come into contact with someone who is believed to have COVID-19. “Close contact” is defined by the CDC Guidelines as:
    • being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a healthcare waiting area or room with a COVID-19 case; or
    • having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on)

Care Manager Quarantining. We will be abiding by CDC recommendations by preventing any high-risk employees from visiting a client for 14-day period if that employee does not pass the above-mentioned screening. An employee cannot pass the screening if they have (1) recently travelled to a banned country, (2) exhibited flu-like symptoms, or (3) been in contact with someone believed to have COVID-19 per the CDC guidelines above. An employee may return to work if they are determined to no longer pose a risk to any client or other employee. For any care manager who reports symptoms of COVID-19, we will strongly recommend they follow the CDC guidelines for What To Do If You Are Sick, and immediately contact their doctor for further instruction.

Protecting Clients in Their Homes. Every employee will be required to follow a COVID-19 protocol for every visit in a client’s home, including:

  • Hand washing upon entry and exit;
  • Wiping down all hard surfaces with disinfectant at the beginning of each visit;
  • Reminding the clients and any care providers of regular and rigorous hand washing with anti-bacterial soap during the visit;
  • Reminding the clients and any care providers of the importance of adequate hydration of the client.
  • For any client who reports symptoms of COVID-19, we will strongly recommend they follow the CDC guidelines forWhat To Do If You Are Sick, and immediately contact their doctor for further instruction.

Working with Clients in Facilities. Facilities are implementing protocols that may affect our access to some of our clients.

  • Depending on the state of the client and our role with them, we may be considered essential visitors and have access to visit inside facilities.
    • The above COVID-19 protocol is to be followed
    • Stay up to date regarding any change to facility protocol
  • Depending on the state of the client and our role with them, we may be considered non-essential visitors and be restricted from entering certain facilities.
    • Identify point people to make regular check-ins to in order to remotely monitor
    • Communicate the plan to appropriate client contacts
    • Stay up to date regarding your access restrictions

Preparing You. Please keep a supply of the following items for use in the field:

  • Disinfectant wipes;
  • Antibacterial soap; and
  • Hand sanitizer.

As always, thank you for being the heart of Accountable Aging. It is an honor to serve our clients, and we don’t take that responsibility lightly.

 

Be well,

Alex Bonetti, Founder & CEO

Claire Montgomery, Director of Operations

 

Questions?

Please contact Claire directly.

(512) 923-9949