Accountable Aging Care Management is actively monitoring developments and guidance around the spread of the novel coronavirus (COVID-19). Currently, we are conducting business as usual whenever possible though we’ve added additional safety precautions which we’ve outlined below. Additionally, we continue to prepare diligently for all other precautionary measures as needed.

The COVID-19 situation is evolving, and we want you to be fully aware of and confident in the ways we have been preparing our teams to work within this higher-risk environment. Our COVID-19 preparedness is coordinated as part of our company-wide continuity efforts and is intended to allow us to support our clients’ needs while keeping clients, care managers, and all other team members safe.

Keeping People Safe
Our top priority is the health and welfare of our clients and employees. As a result, we have enacted the following precautionary measures, among others:

Regular Employee Screenings

We will be conducting screenings of all our team members 2x per week for the next several weeks. We will continue to re-evaluate the ongoing frequency and necessity of these screenings. Every employee will be screened for the following risk factors, and all screenings will be documented:
1. Recent travel to countries with Level 3 or higher travel advisories by the U.S. State Department, where there are pronounced COVID-19 outbreaks;
2. Exhibiting flu-like symptoms
3. Contact with someone who is believed to have COVID-19. “Close contact” is defined by the CDC Guidelines as:
a. being within approximately 6 feet of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a healthcare waiting area or room with a COVID-19 case; or
b. having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on)

Care Manager Quarantining

Any team member who does not pass the above-mentioned screening will be immediately removed from all in-person client visits as a safety precaution and asked to self-quarantine for a 14-day period. An employee cannot pass the screening if they have (1) recently travelled to a banned country, (2) exhibited flu-like symptoms, or (3) been in contact with someone believed to have COVID-10 per the CDC guidelines above. If this impacts client care in any way, we will immediately work to provide backup. An employee may only make in-person client visits if they are determined to no longer pose a risk to any client or other employee. For any care manager who reports symptoms of COVID-19, we will strongly recommend they follow the CDC guidelines for What To Do If You Are Sick, and immediately contact their doctor for further instruction.

Protecting Clients in Their Homes

Every care manager will be required to follow safety precautions for every visit in a client’s home, including:

  • Hand washing upon entry and exit;
  • Wiping down all hard surfaces with disinfectant at the beginning and end of each visit;
  • Reminding the clients and any care providers of regular and rigorous hand washing with anti-bacterial soap during the visit;
  • Reminding the clients and any care providers of the importance of adequate hydration of the client.
  • For any client who reports symptoms of COVID-19, we will strongly recommend they
    follow the CDC guidelines for What To Do If You Are Sick, and immediately contact their
    doctor for further instruction.

Working with Clients in Facilities

Facilities are implementing protocols that may affect our
access to some of our clients.

  • Depending on the state of the client and our role with them, we may be considered
    essential visitors and have access to visit inside facilities.
  • The above COVID-19 protocol is to be followed
  • We will stay up to date regarding any change to facility protocol
  • Depending on the state of the client and our role with them, we may be considered
    non-essential visitors and be restricted from entering certain facilities.
  • We will identify point people to make regular check-ins to in order to remotely
    monitor
  • We will communicate the plan to appropriate client contacts
  • We will stay up to date regarding our access restrictions

Preparing Care Managers

The last few weeks, we have provided our team with instruction
on best practices and safety measures. Besides ongoing education, we have asked our staff
to keep a supply of the following items for use in the field:

  • Disinfectant wipes;
  • Antibacterial soap; and
  • Hand sanitizer.

Travel Bans

As of last week, we are eliminated all domestic business air travel and all nonessential
work-related travel. In place of travel, we are working to add telephonic and personal
video conference technology for several team members to maintain client communication and
meetings.

Office Staff Working from Home

Like many of you, the recent school district and day care
closures will affect some of our team members. With regards to those affected team members
who regularly work in the office, we’re making immediate arrangements to accommodate their
ability to work remotely. We continue to actively monitor the COVID-19 situation and we’re
pursuing ways to implement a remote workforce across the organization that will continue to
fully support our clients and care managers.
As always, thank you for trusting Accountable Aging with all your care management needs. It
is an honor to serve your family, and we don’t take that responsibility lightly.

 

Be well,
Alex Bonetti, Founder & CEO
Claire Montgomery, Director of Operations

Questions?
Please contact your care manager or our office directly.
Austin: (512) 342-9800
Dallas: (214) 206-1696
San Antonio: (210) 568-7934