Team-Based Approach


The average length of stay in an acute care hospital has almost been cut in half since the early 1980s. Today, individuals are coming home sooner than ever before and often require more assistance than an average family is equipped to handle. In response to this trend, Family Tree has chosen to invest in nurse oversight for every client, regardless of their situation, and offer these services as no additional cost to the family. By doing this, we can more effectively respond to changes in condition that would otherwise lead to unsafe occurrences resulting in hospitalizations.

In addition to your dedicated nurse, an expert care coordinator and dedicated concierge is available to our families 24×7 to proactively manage problems, troubleshoot concerns, and assist with day to day support (such as scheduling changes).

Real Time Monitoring System


While we provide a very high-touch customer friendly service, it’s important we use technology when it can provide convenience, comfort, and improve the experience for our clients. Today, families can go about their day with peace of mind knowing that their loved one’s caregiver will confirm their arrival with technologically efficient verification software that enables full transparency of the caregiver schedule. You can know exactly what time they arrived, what was accomplished during the day, and most importantly, you’ll know if there was a change in your loved one’s condition that requires attention. Your dedicated care coordinator will monitor this unique tracking system and be notified immediately if your caregiver hasn’t checked in for any reasons.

Experienced Team


Not including our caregivers, our team has over 100 years of collective clinical experience caring for thousands of families, including our own. We know that it can be overwhelming to care for a loved one, and we’re here to help guide you. All employees receive highly specialized training in the most advanced home care safety techniques as well as disease management for virtually every disease afflicting our clients. Our one-of-a-kind training lab and dedication to high quality in-home care ensures that we have the most compassionate and experienced team in the industry.

Backed by Research


Unique to our industry, we use clinical research and proprietary methodologies developed by our dedicated research partners to dramatically improve outcomes. At Family Tree, we are focused not only on compassion, but also achieving excellent clinical outcomes for your loved ones. We embrace research, technology and innovation to keep your loved one safe at home.

Our owners also own our parent company, Genova Health, which is focused entirely on going above and beyond the traditional scope of home care to keep aging adults safely living in the place they choose to age – their home. Genova and our owners have partnered with the Texas Medical Center’s Innovation Institute to use TMC’s resources to further study preventable readmissions and new ways to leverage technology, research and innovation to reduce hospitalizations. Driving change in homecare is our passion, and we believe there is no happier, safer or more compassionate solution for your loved ones than Family Tree.

Personalized Approach


We’ve been in your shoes and we know how it feels. Both of our company’s co-founders have had personal experiences with their families that required the assistance of professional caregivers. We know the value that a professional home care company can bring to a family in need.

Our unique and comprehensive assessments identify key risk areas specific to your loved one’s needs. Instead of a one-size-fits-all approach, we’re able to develop plans that reduce risk and enhance the quality of life for each client we serve.

Focused on Results


Family Tree uses best practices based on the most current research into helping seniors age in place. For too long, home care agencies have been judged by their clients based solely on the likability of their caregiver. While we believe this is critical, it’s the minimum standard at Family Tree. We record and monitor our hospitalization rate and ensure we’re doing everything we can to keep it well below the national average so clients on our service can feel comfortable knowing their chances of returning to the hospital with our care in place is the lowest around.

Highly Trained Care Professionals


Caregivers are the lifeblood of our organization. We take care of them so they take great care of you. Unique to our industry, Family Tree offers our caregivers health benefits, competitive pay, and 24-hour support from a nurse

Our caregivers average more than six years of experience. In addition to proudly being our employees (not contractors), they’re fully bonded and insured for your safety and protection.

Family Tree provides each new caregiver specialized training and skills verification in our one-of-a-kind training lab located on-site at our offices. In addition, we use a detailed screening questionnaire to ensure every staff member has demonstrated key qualities of compassion and integrity in their past. Because we believe a caregiver’s past is the best indicator of their future performance, we also complete a minimum of two reference checks and the most thorough background screens in the industry.

Above all, our caregivers are passionate about helping seniors live meaningful lives and age in the comfort of their own home.

Trusted People


All of our care professionals are W-2 employees  with health insurance, worker’s compensation, unemployment and benefits. In addition to personality assessments, we screen our employees for general competency, years of home care experience and disease-specific skills. We run comprehensive national, state and county-level criminal background checks on every employee, and we contact past clients and employers to collect references and work history.

Fully Insured


Each employee is insured with $3 million in insurance coverage. This coverage is there to protect you and your family. In addition, all of our employees are licensed, trained, and bonded for your benefit. We take your trust in us very seriously, making it no surprise that we are the #1 ranked home care company in Houston, Texas.

Proprietary Methodologies


Using the most advanced in-home care methodologies developed by our research partners, we have drastically improved the way we deliver services.

We are proud to take home care to the next level by not focusing solely on scheduling, billing, and compliance. Instead, our care model focuses most pressingly on achieving positive health outcomes to ensure that we’re doing everything we can to meet the true needs of our clients. Our proactive full-team engagement and home office support doesn’t stop once your professional caregiver starts.

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